Skills & Industry Experience
Defense Forces and Government Agencies
TQPI has supported numerous Allied Armed Forces projects internationally to improve training pipelines, assure capability and compliance, restructure combat and support units, improve care for injured soldiers, streamline supply chains, and establish cultures of continuous improvement.
Insurance, Risk Management and Claims Administration
TQPI has achieved significant savings, business process efficiencies and reduction of losses through predictive analysis and development of Activity-Based Management and Balanced Scorecard reporting environments. Data-driven insights informed key decisions on organizational design, outsourcing key functions, shared service efficiencies and improved operations, staffing and program management.
Sports Management, National Governing Bodies and Trade Associations
TQPI is the official strategy and performance partner to USA Rugby as well as provider of strategic services to other non-profits and trade associations. Services include strategic planning, Balanced Scorecard management and reporting frameworks, establishment of internal and external governance between headquarters and volunteers, and engagement and alignment to deliver the Mission, Vision, Values and support growth.
Shared Services, Call Centers and Program Management Offices (PMO)
We have supported numerous shared services and program management office startups, turn-around and rescue missions globally across a variety of industries. Services included implementing Activity-Based Costing & Management and Balanced Scorecard performance reporting environments, Lean Six Sigma, program management and significant team building, leadership development and mentoring responsibilities.
Manufacturing and Consumer Packaged Goods
We have led numerous strategic planning and organizational alignment programs leveraging Balanced Scorecard, Activitiy-Based Costing, customer profitability analysis, Lean Six Sigma and industry bench-marking. We have worked with executive, functional leadership and project teams to define programs of work, on-board "C-Suite" staff, and design of new organizational structures and service delivery models.
IT Systems and Organizations, ERP, Business Alignment
Information systems are only as effective as the business processes they enable. TQPI has assessed IT environments globally, as well as the organizational structures, staffing and processes of the IT organizations and the customers they support. This holistic approach leads to more informed decisions, more effective deployments, and positive ROI based on measurable business outcomes.
Financial and Accounting Services and Organizations
The flow of resources is the life-blood of most organizations yet in many there is a lack of visibility and accountability between financial planning and operations. TQPI has worked globally with Fortune 500 companies and government agencies to create financial shared services, optimize processes, implement management reporting environments, and inform strategic decisions that add to the bottom line.
Healthcare and Revenue Cycle Management
In the ever-changing landscape of modern healthcare TQPI has deep clinical and operational expertise in arenas as diverse as the care of injured soldiers, supply chain, strategy development and execution, mergers and acquisitions, revenue cycle management, and staff training with emphasis on measurably increasing patient satisfaction scores.
Sales, Marketing, Customer Relationship Management (CRM)
TQPI has worked with industry leaders to perform customer profitability analysis, benchmark salaries, evaluate alternative sales channels based on industry trends, and to assess and deploy sales and CRM technologies. We recently supported reorganization of a 1,300 person sales organization to add $15M of EBIT without layoffs. Our background in sales, marketing and CRM is hands-on and extensive.
Retail Operations and Supply Chain Logistics
Many organizations lack true visibility into the cost and complexity of their operations. As a result, they struggle to price themselves correctly and do not have an accurate portrait of customer profitability. TQPI leverages disciplines such a Lean Six Sigma and Activity-Based Costing and Management to bring warehousing, distribution, supply chain and logistics, and support services under control.
Organizational Design & Development
A fundamental question growing organizations must ask is, "Are we structured correctly?" TQPI has supported Fortune 500 companies, national governing bodies and government agencies to relocate headquarters, navigate mergers and acquisitions, spin off divestitures, merge departments into shared services and position themselves for growth.
Management Consulting, Business Transformation, Organizational Development, Organizational Design, Organizational Transformation, Reorganization Consulting, Turnaround, Continuous Improvement, Performance Management, Strategy, Strategy Development, Strategic Planning, Balanced Scorecard, Leadership, Mergers and Acquisitions, M&A, Business Management, Change Management, Lean Six Sigma, Six Sigma, Kaizen, DMAIC, DMADV, Lean Six Sigma Master Black Belt, LSMBB, Value Stream Mapping, Business Process Optimization, BPO, Business Process Automation, BPA, Process Mapping, Risk Management, Shared Services, Quality Management, Benchmarking, Key Performance Indicators, KPI, Analysis, Analytics, Business Modeling, Innovation, Operational Excellence, Activity Based Management, Activity Based Costing, Business Process Re-engineering, Executive Facilitation, Team Building, CRM, Customer Relationship Management, Leadership Development, Professional Development, Executive Coaching, Program Management, Project Management, LEAN Innovation, Business Planning, Information Technology, Data, Big Data, Open Data Integrator, IT, Digital Transformation, ERP, Enterprise Resource Planning, Shared Services, Program Management, PMO, Project Rescue, Office of Strategy Management, OSM, Advisory and Assistance Services, A&AS, Professional Administrative and Management Support Services, Small Business, Capability Development, Compliance and Assurance, Control and Compliance, Supply Chain, Logistics, Human Performance Optimization Program, HPOP, Administrative Management, Business Management, Financial Management, General Management, Top-Quartile Performance Institute, TQPI, Rugby Business Executives Association, RBEA, Executive MBA, MBA, EMBA, George Henderson, Defense Forces, Defence, Government Agencies, Insurance, Risk Management, Claim Administration, Non-Profit, National Governing Body, Trade Association, Shared Services, Call Centers, Program Management Office, Office of Strategy Management, Manufacturing, Consumer Packaged Goods, IT Department, Financial Services, Healthcare, Revenue Cycle Management, Sales, Marketing, Merchandising, Customer Relationship Management, Retail Operations, Supply Chain, Logistics, Distribution, Energy, Oil and Gas, Petrochemical, Sports Management, Economic Development